Our Brands

WOOD

  • Paslode
  • GRK Fasteners

CONCRETE

  • RedHead
  • Ramset
  • TapCon

STEEL & SPECIALTY

  • Buildex

Warranty

Paslode® Warranty and Limitations

ITW Canada Inc. (“ITW Canada”) for its Paslode-branded products warrants that new Paslode power fastening tools, parts, accessories, and fasteners (“Products”) will be free from defects in material and workmanship for the period indicated below, starting from the date of original purchase.

ONE-YEAR LIMITED WARRANTY

A one-year warranty will apply to all Products, except for those Product parts listed below as (i) molded nylon Product parts, which are specifically covered by an extended warranty and (ii) normal wearing parts.

FIVE-YEAR EXTENDED LIMITED WARRANTY

A five-year warranty will apply to all molded nylon Product parts, which include the following:

  • MotorHousing, Cap, and Grille
  • Handle Halves and Actuator
  • Trigger
  • Magazine Parts

 90-DAY LIMITED WARRANTY

A 90-day warranty applies to the following Product parts, which are considered normal wearing parts:

  • Bumper
  • Driver Blades
  • O-Rings
  • Seal Rings

 WARRANTY STATEMENT

This warranty is limited to Products purchased from authorized sellers in Canada. To obtain information on warranty service in Canada or to request warranty service for your Product, refer to the Warranty Center listing that was provided with your Product or visit our website, paslode.ca. To obtain service under this warranty, upon ITW Canada’s request, you must return defective Products or provide photos of the Product and the project in which failure occurred (if applicable) and provide proof of purchase from the seller at which the Products were bought.

Except where prohibited by applicable law (which may include the Province of Quebec), this warranty applies only to the original purchaser of the Product and is not transferrable.

Because ITW Canada cannot control the quality of Products sold by unauthorized sellers, this warranty applies only to Products that were purchased from ITW Canada or an authorized seller of Products in Canada, unless otherwise prohibited by law. ITW Canada reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.

ITW Canada’s sole liability hereunder will be to, at its option, repair or replace any Product or Product part which proves to be defective within the specific time period. Any repair or replacement Product or Product part provided in accordance with this warranty will carry a warranty for the balance of the period of warranty applicable to the part it replaces or such longer period as may be required by applicable law. This warranty does not apply to Product or Product part replacement required due to normal wear. ITW Canada reserves the right, in its sole discretion, to refund the money actually paid by you for the Product. If the Product or component is no longer available, replacement may be made with a similar product of equal or greater value, at ITW Canada’s sole discretion.  This is your sole and exclusive remedy for breach of this limited warranty.

This warranty is void as to any Product which has been subjected to misuse, abuse, accidental or intentional damage; use with fasteners, fuel, batteries, or battery chargers not meeting ITW Canada specifications, size, or quality; improper maintenance; repair with other than genuine Paslode replacement parts; damage in transit or handling; or which, in ITW Canada’s opinion, has been altered or repaired in a way that affects or detracts from the performance of the Product.

ITW CANADA DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESSED OR IMPLIED, RELATING TO MERCHANTABILITY, FITNESS, OR OTHERWISE, EXCEPT AS STATED ABOVE, and ITW Canada’s liability AS STATED ABOVE AND AS ASSUMED ABOVE is in lieu of all other warranties and conditions arising out of, or in connection with, the use and performance of the Product, except to the extent otherwise provided by applicable law (which may include the Province of Quebec). To the extent that applicable law (which may include the Province of Quebec) prohibits the exclusion of implied warranties or conditions, the duration of any applicable implied warranty or condition is limited to the period specified for the express warranty above. Some jurisdictions (which may include the Province of Quebec) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Any oral or written description of the Product is for the sole purpose of identifying it and shall not be construed as an express warranty.

ITW CANADA SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES WHICH MAY ARISE FROM LOSS OF ANTICIPATED PROFITS OR PRODUCTION, SPOILAGE OF MATERIALS, INCREASED COST OF OPERATION, OR OTHERWISE.

Some jurisdictions (which may include the Province of Quebec) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Where any term of this warranty is prohibited by such laws, it shall be null and void, but the remainder of the warranty shall remain in effect. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under this warranty will not apply to the extent prohibited by applicable law (which may include the Province of Quebec).

ITW Canada reserves the right to change specifications, equipment, or designs at any time without notice and without incurring obligation.

 

ITW Construction Products Canada

A division of Illinois Tool Works Inc.

120 Travail Road, Markham, ON L3S 3J1

info@itwconstruction.ca

Tel: 800-387-6472

Fax: 888-236-4762

 

ITW Fastener, Anchors, Nails, and Pins Warranty

Proper fastener connection design takes into account where and how fasteners are used. Allowance for special characteristics in materials, differences in materials, differences in types of materials being joined, unique or unusual environmental service or installation conditions, and the safety factors required by anticipating normal or short term loading conditions must be considered. Due to possible differences in specifications, applications, and interpretation of results, purchasers and specifiers must make their own evaluation of the products to determine the suitability of these products for intended use. Except where prohibited by applicable law (which may include the Province of Quebec), all warranties and conditions of ITW Canada Inc.’s (“ITW Canada”) Buildex branded products, Tapcon branded products, Ramset branded nails, pins, and fasteners, Red Head branded anchors and fasteners, and SAMMYS branded products (collectively, “Products”), expressed or implied, including the warranties of merchantability and fitness for particular purposes are specifically excluded except for the following: ITW Canada will, at its option and as its sole liability and obligation hereunder, repair or replace any Product which, within one year after sale by ITW Canada or one of its authorized sellers, is found by ITW Canada to be defective in material or workmanship – normal wear and tear is not covered by this warranty. To obtain service under this warranty, upon ITW Canada’s request, return defective Products or provide photos of the Product and the project in which failure occurred (if applicable) and provide proof of purchase from the seller at which the Products were bought.

Except where prohibited by applicable law (which may include the Province of Quebec), this warranty applies only to the original purchaser of the Products and is not transferrable.

Because ITW Canada cannot control the quality of Products sold by unauthorized sellers, this warranty applies only to Products that were purchased from ITW Canada or an authorized seller of Products in Canada, unless otherwise prohibited by law. ITW Canada reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.

This is the sole warranty of ITW Canada for the Products and the sole remedy available. ITW CANADA SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES WHICH MAY ARISE FROM LOSS OF ANTICIPATED PROFITS OR PRODUCTION, SPOILAGE OF MATERIALS, INCREASED COST OF OPERATION, OR OTHERWISE. ITW CANADA DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESSED OR IMPLIED, RELATING TO MERCHANTABILITY, FITNESS, OR OTHERWISE, EXCEPT AS STATED ABOVE, and ITW Canada’s liability AS STATED ABOVE AND AS ASSUMED ABOVE is in lieu of all other warranties and conditions arising out of, or in connection with, the use and performance of the Product, except to the extent otherwise provided by applicable law (which may include the Province of Quebec). To the extent that applicable law (which may include the Province of Quebec) prohibits the exclusion of implied warranties or conditions, the duration of any applicable implied warranty or condition is limited to the period specified for the express warranty above.

Some jurisdictions (which may include the Province of Quebec) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Where any term of this warranty is prohibited by such laws, it shall be null and void, but the remainder of the warranty shall remain in effect. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under this warranty will not apply to the extent prohibited by applicable law (which may include the Province of Quebec).

 

ITW Construction Products Canada

A division of Illinois Tool Works Inc.

120 Travail Road, Markham, ON L3S 3J1

info@itwconstruction.ca

Tel: 800-387-6472

Fax: 888-236-4762

 

GRK Fasteners Limited Lifetime Warranty

It is the policy of ITW Canada Inc. to provide top quality fasteners that require no predrilling, suitable for all applications and provide strength and finishing that customers and construction codes require.

ITW Canada Inc. (“ITW Canada”) warrants that its GRK fasteners (“Products”) purchased from ITW Canada or one if its authorized sellers will not rust under normal environmental conditions when used in accordance with the recommendations listed in ITW Canada’s Screw Selection Guide for the normal life of your project. Because ITW Canada cannot control the quality of Products sold by unauthorized sellers, this warranty applies only to Products that were purchased from ITW Canada or an authorized seller of Products in Canada, unless otherwise prohibited by law. ITW Canada reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.

ITW Canada’s sole liability hereunder will be to, at its option, repair or replace any Product or Product part which proves to be defective within the specific time period. Any repair or replacement Product or Product part provided in accordance with this warranty will carry a warranty for the balance of the period of warranty applicable to the part it replaces or such longer period as may be required by applicable law. This warranty does not apply to Product or Product part replacement required due to normal wear. ITW Canada reserves the right, in its sole discretion, to refund the money actually paid by you for the Product. If the Product or component is no longer available, replacement may be made with a similar product of equal or greater value, at ITW Canada’s sole discretion.  This is your sole and exclusive remedy for breach of this limited warranty.

Except where prohibited by applicable law (which may include the Province of Quebec), this warranty is not transferable from the original purchaser.

ITW Canada is not responsible for product failure caused by the improper use or installation of its own or other building materials. The warranty does not cover damage as a result of alteration, accident, misuse, neglect, reuse, use in connection with worn building materials, or use not in accordance with the Screw Selection Guide.

The warranty is limited to the replacement of defective Products only.

To obtain service under this warranty, upon ITW Canada’s request, return defective Products or provide photos of the Product and the project in which failure occurred (if applicable) and provide proof of purchase from the seller at which the Products were bought to:

 

ITW Construction Products Canada

A division of Illinois Tool Works Inc.

120 Travail Road, Markham, ON L3S 3J1

info@itwconstruction.ca

Tel: 800-387-6472

Fax: 888-236-4762

This is the sole warranty of ITW Canada for the Products and the sole remedy available. ITW CANADA SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES WHICH MAY ARISE FROM LOSS OF ANTICIPATED PROFITS OR PRODUCTION, SPOILAGE OF MATERIALS, INCREASED COST OF OPERATION, OR OTHERWISE. ITW CANADA DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESSED OR IMPLIED, RELATING TO MERCHANTABILITY, FITNESS, OR OTHERWISE, EXCEPT AS STATED ABOVE, and ITW Canada’s liability AS STATED ABOVE AND AS ASSUMED ABOVE is in lieu of all other warranties and conditions arising out of, or in connection with, the use and performance of the Product, except to the extent otherwise provided by applicable law (which may include the Province of Quebec). To the extent that applicable law (which may include the Province of Quebec) prohibits the exclusion of implied warranties or conditions, the duration of any applicable implied warranty or condition is limited to the period specified for the express warranty above.

Some jurisdictions (which may include the Province of Quebec) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Where any term of this warranty is prohibited by such laws, it shall be null and void, but the remainder of the warranty shall remain in effect. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under this warranty will not apply to the extent prohibited by applicable law (which may include the Province of Quebec).

 

Ramset T4 Platform Warranty Policy

 

Ramset warrants that new T4MAG/T4IF-CT/TF1200 power fastening tools, parts and accessories will be

free from defects in material and workmanship for the period shown below:

 

TWO-YEAR/50,000 Shot Warranty

 

A two-year/50,000 shot warranty, which ever comes firs, will apply to all parts, except those listed below as normal wearing parts, or parts which are specifically covered by an extended warranty.

 

SIX-MONTH/10,000 SHOT WARRANTY

 

A six-month/10,000 shot warranty applies to the following parts, which are considered normal wearing parts:

  • Bumper
  • Piston Assembly
  • Metal Seal Rings
  • Piston Rings

 

The warranty period is based off of tool build date, determined from the tool serial number. Ramset may extend the warranty time frame from the date of purchase with a qualifying document proving date of purchase.

 

Tools should not be disassembled or missing components when submitted for a warranty claim, Ramset may void warranty under these conditions.

 

WARRANTY STATEMENT: Ramset’s sole liability hereunder will be to replace any part or accessory which proves to be defective within the specific time period. Any replacement part or accessory provided in accordance with this warranty will carry a warranty for the balance of the period of warranty applicable to the part it replaces. This warranty does not apply to part replacement required due to normal wear.

 

This warranty is void as to any tool which has been subjected to misuse, abuse, accidental or intentional damage, use with fasteners, fuel, battery, or battery chargers not meeting Ramset specification, size, or quality, improperly maintained, repaired with other than genuine T4MAG/T4IF-CT/TF1200 replacement parts, damaged in transit or handling, or which, in Ramset’s opinion, has been altered or repaired in a way that affects or detracts from the performance of the tool.

 

Ramset MAKES NO WARRANTY, EXPRESSED OR IMPLIED, RELATING TO MERCHANTABILITY, FITNESS, OR OTHERWISE, EXCEPT AS STATED ABOVE and the liability AS STATED ABOVE AND AS ASSUMED ABOVE is in lieu of all other warranties arising out of, or in connection with, the use and performance of the tool, except to the extent otherwise provided by applicable law. Ramset SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO DAMAGES WHICH MAY ARISE FROM LOSS OF ANTICIPATED PROFITS OR PRODUCTION, SPOILAGE OF MATERIALS, INCREASED COST OF OPERATION OR OTHERWISE. Ramset reserves the right to change specifications, equipment, or designs at any time without notice and without incurring obligation.

 

FOR TOOL REPAIR SERVICE CONTACT YOUR LOCAL AUTHORIZED RAMSET DISTRIBUTOR OR TO FIND YOUR NEAREST RAMSET TOOL REPAIR CENTER VISIT OUR WEB SITE AT WWW.RAMSET.CA OR CALL 905-471-7403 – EXT: 348